That's all great. The Looney News was slated to go up the very next morning, and there's not a lot of space in that announcement. We had VERY little time, and very little space to throw together an announcement to this effect, and it was deemed rather complex and lengthy to describe the machinations and limitations of our shopping cart, to wit: SuperFRED doesn't know how to automatically give free shipping, so he'll charge you shipping, but it won't actually charge your card. At the time of the order, the card is _reserved_ but we will go in and take off shipping, and the card will be _charged_ for the reduced amount.
That doesn't seem complex and lengthy to me. Indeed, much the same has been added to the web page. And in the original announcement saying "Free Shipping - not sure how it will work yet, but will figure it out and let you know" is even less long and complicated, but not even hinting that you'd be giving free shipping in the first place was a mistake. Not just that, but it wouldn't be the first time a Looney News has been late.
We didn't anticipate that we'd upset anyone by not making the whole plan clear in the Looney News. In hindsight, of course, we realize we could easily put this in email to the Rabbit list here, but our immediate concern was with the web update, where, unfortunately, our space is limited, and we didn't have a lot of time to think it out.
I'm not understanding how space is limited. The web is not like a print publication where the page size is firmly fixed; on the web you do have wiggle room to adjust the size of something if you need to.
We have be updated the Looney News to try to make all this a bit clearer.
See? You do have room after all
Hoping this will bring us all to a happier place about this opportunity to bring some amusement to our troops serving in Iraq.
Of course, we could bring even more amusement to the troops if the explanation paragraph said: SuperFRED doesn't know how to automatically give take 20% off, so he'll charge you full retail, but it won't actually charge your card. At the time of the order, the card is _reserved_ but we will go in and take off the 20%, and the card will be _charged_ for the reduced amount. There. Not that complex and lengthy, is it? And of course, seeing as you were going to give free shipping, you'd have had to make an adjustment to every order, so giving 20% discount wouldn't be any additional work over what you were planning anyway. Timothy