OK, maybe I'm taking it too far, but check out who holds the registration on "toysrussucks.com":http://www.markmonitor.com/
That's a brand protection firm. Apparently, they buy up domains (and pursue creators) that are adverse or critical of their clients' brands or company. Without getting mired in a debate about trademarks, freedom of speech, satire, etc., I can at least say that this relationship demonstrates that Toys R Us is more concerned about shaping opinion than the truth about their behaviors and (to some) abuses.
Which shouldn't surprise me: their "sales event" was all a false front (shaping the opinion that there's this great opportunity to save) with nothing backing it up (out of stock items shown and orders canceled).
I'll leave it at that, now--three rants is enough. I am so verbal here because this is the only toy/game company who lends its owners' ears to their customers, and thus it seems better to discuss here, rather than on some uninterested forum (or into deaf complaint channels).